Cancellation policy

Purchase Options

Rider’s Coffee offers the following purchase options:

  • One-Time Purchases
    Available on all coffee, apparel, and gear.

  • Subscription Orders (Coffee Only)
    Customers may choose recurring delivery options such as weekly, bi-weekly, or monthly subscriptions at a discounted rate. Subscription details, pricing, and delivery frequency are clearly displayed at checkout.

Subscription Management

You can manage your subscription at any time through your customer account, including:

  • Pausing a subscription

  • Skipping a delivery

  • Changing delivery frequency

  • Updating shipping or billing information

Changes must be made before the next billing date to apply to the upcoming order.

Cancellations – One-Time Orders

Because our products are made to order, orders can only be canceled within 12 hours of purchase.

Once production or fulfillment begins, the order cannot be canceled or modified.

Cancellations – Subscription Orders

  • Subscriptions may be canceled at any time through your account

  • Cancellation must be completed before the next billing cycle

  • Once a subscription order has been processed, it cannot be canceled for that cycle

Subscription Pricing & Discounts

Subscription discounts apply only to active recurring orders. Canceling a subscription ends the discounted pricing for future orders.

Failed Payments

If a subscription payment fails:

  • We will attempt to process the payment again

  • If payment cannot be completed, the subscription may be paused or canceled automatically

Changes to Products or Pricing

We reserve the right to update product availability, pricing, or subscription offerings at any time. Active subscriptions will always reflect the pricing shown at the time of renewal.

Contact Us

If you need help with an order or subscription, contact us at:
support@riderscoffee.ca